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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All STAHLWILLE products

Tool carts and boxes, wrenches and adjustable wrenches, ratchets, end heads and nozzles, impact tools and bits, dynamometric and insulated tools, testers, screwdrivers, pliers, pliers, side cutters, round pliers, press pliers, pipe cutters, hammers, chisels, files, chisels, measuring accessories, hammers, files and scrapers, extractors, pullers, car tools, software, kits, accessories
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  • Tool carts and crates STAHLWILLE
    Tool carts and crates
    98VA/7, WB620, AB98, TCS, etc.
  • Wrenches STAHLWILLE
    Wrenches
    OPEN-BOX, CORONA, FLEXI, etc.
  • Ratchets, end heads and nozzles STAHLWILLE
    Ratchets, end heads and nozzles
    415QR, 40DL, 44KTX, TCS, etc.
  • Percussion instruments and beats STAHLWILLE
    Percussion instruments and beats
    54IMP/9, TCS 50IMP/19/2, etc.
  • Dynamometric tools and testers STAHLWILLE
    Dynamometric tools and testers
    TORSIOMETER, TORSIOMAX, etc.
  • Screwdrivers STAHLWILLE
    Screwdrivers
    4830, 4699/9, 10768-2K, 4620, etc.
  • Hinge-lip tool STAHLWILLE
    Hinge-lip tool
    round pliers, keys, pliers, etc.
  • Locksmith and assembly tools STAHLWILLE
    Locksmith and assembly tools
    SR150, 102-5/6, 12900N, 901, etc.
  • Pullers STAHLWILLE
    Pullers
    11056, 12623, SP 11040, etc.
  • Special car tools STAHLWILLE
    Special car tools
    KABELEX, 3022 TCS, 34c/35c, etc.
  • VDE Tools STAHLWILLE
    VDE Tools
    PH 4665 VDE, 13300 VDE, etc.
  • DAPTIQ Software STAHLWILLE
    DAPTIQ Software
    DAPTIQ et al.

NEW TECHNOLOGIES GROUP

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